Please find answers to the most common frequently asked questions below

                                                  FREQUENTLY ASKED QUESTIONS RETURNS

Q: I want to return my purchase! What do I do?

A: All sales are final unless there is defective product i.e., incorrect color, damaged, incorrect size, incorrect brand. If your purchase falls within the defective product description above, you can return your item(s) from JC Sauce for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For more information on returns, please see JC Sauce Shipping and Return Policy .

The easiest way for you to return merchandise is to get a pre-paid label by logging in at jcsauce.com and requestion a prepaid return label at: customerservice@jcsauce.com

· Go to the website and click on My Account.

· Log in to your account using your email address and password.

· Click on the order number of the merchandise you wish to return.

· Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.

· Click 'Return Item(s)' at the bottom of the page.

· If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box.

· Customer Service will email you the return label where you can view for immediate printing. 

· Now just print it and tape it to your shipping box with clear packing tape. 

If you would rather receive your label via email, instead of selecting the option to print the label, make customer service aware of your selection. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Simply let us know by email or live chat and we will gladly send it to you right away. Please note that if you choose to have the label sent to you by USPS, it may take 7-10 days for it to arrive.

Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

You may drop off your return at any authorized UPS or USPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com or www.usps.com.

For the vast majority of returns, it takes about 5-10 Business Days for us to receive your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Q: I would like to return a gift that was sent to me. How do I do that?

A: JC Sauce is very sorry that your gift did not work for you. If it meets the criteria, the item(s) must meet the return criteria above. Please email customerservice@jcsauce.com for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back. 

Q: Can I exchange my order instead of returning it?

A: As a JC Sauce customer you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your JC Sauce account. If an item is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange. You also always have the option to contact us via chat or email, and we will gladly assist you with the exchange process. Our Customer Loyalty Team is available Monday through Friday from 8:00am to 5:00pm and more than happy to help!

Q: How long does it take for me to get a refund?

A: For the vast majority of returns, it takes about 5-10 Business Days for us to receive your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Q: Do your pre-paid labels cover international returns?

A: Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.

Q: Are there JC Sauce gift certificates and/or gift cards?

A: Unfortunately, not at this time. We will make them available on our website when approved by management

Q: Do you do back orders?

A: No. We do not do back orders. If an item is out of stock our Customer Service Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Q: Do you have a catalog?

A: No. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we update our website regularly with current and new products. If there is a particular item(s) that you are interested in, please feel free to contact us and we will be happy to help you locate it.

Q: Do you have a price matching policy?

A: NO. 

Q: Do you match prices if an item goes on sale after my purchase?

A: If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Service Team by chat or email, and they'll be happy to assist you.

Q: Do you offer Live Chat support?

A: Yes, we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the bottom right hand of each website page, 

Q: How can I write a review on a product?

A: Yes. You will receive a review request via email within 3 days after your purchase. 

Q: I tried to check out and the item in my shopping cart disappeared, what happened?

A: We are sorry that you were not able to complete your order. The selection on JC Sauce or Honey Hot Apparel.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Q: Is the item I want going to go on sale soon?

A: Unfortunately, JC Sauce does not know if an item will go on sale or be marked down until it actually happens. It is possible for different colors within the same style to have different prices. For instance, if a black hat is selling better than a red one, one might discount the red bag to boost sales.

Q: My email address has changed. How do I update this information to my current account?

A: You are welcome to update your e-mail address by logging in to your account online. 

Q: The item I want is out of stock. What do I do now?

A: JC Sauce is very sorry that the item that you need is out of stock. You can email customerservice@jcsauce.com and we will make you aware when the item(s) you want to purchase are available.  When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

Q: Do you accept orders through VOIP?

A: While we are happy to hear from our international customers, we are unable to accept VOIP (voice over internet protocol) calls at this time. We have allowed VOIP calls in the past, however, we found it limited the service we were able to provide. You may email us at customerservice@jcsauce.com and we will process your order. We apologize for the inconvenience this may cause.

Q: I received an email from JC Sauce or Honey Hot Apparel.com regarding an order I didn’t place. What should I do?

A: If you received correspondence regarding an order you didn’t place, it likely wasn’t from JC Sauce. Don't share any personal information, click any links in the email, or respond to the email, and delete it immediately.

This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, the fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by disguising themselves as a trustworthy organization or reputable person in an email communication.

If you are a JC Sauce customer, you can go to your JC Sauce Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a JC Sauce or Honey Hot Apparel.com customer, feel free to contact us to verify whether the email is associated with an actual order.

Q: How do I identify whether an Email is or is not from JC Sauce?

A: Suspicious or fraudulent emails not from JC Sauce may contain:

· A reference to a payment source that JC Sauce does not accept, such as PayPal. JC Sauce currently only accepts credit cards, debit cards, and JC Sauce or Honey Hot Apparel.com Gift Cards for payment.

· A request to update payment information that is not linked to an order you placed on JC Sauce or your JC Sauce account.

· Links, including “Here” links, to websites not affiliated with JC Sauce. You should be able to hover over a link without clicking it to show the website address associated with the link. If the link shows a site other than JC Sauce or a site that is not a legitimate JC Sauce or Honey Hot Apparel domain, then it is likely phishing.

· An order confirmation for an item you didn't purchase or an attachment to an order confirmation. If you are a JC Sauce customer, go to your JC Sauce account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a JC Sauce customer, feel free to contact us to verify whether the email is associated with an actual order.

· Typos, grammatical errors, or unconventional formatting.

· A generic email address with JC Sauce in the email, for example advert@gmail.com or a “noreply” email address from a non-US country or site not associated with JC Sauce. JC Sauce will never send communications from personal or generic email accounts. Order-related emails typically come from customerservice@jcsauce.com or another JC Sauce email address.

· Forged email addresses to make it look like the email is coming from JC Sauce. Your email program may allow you to hover over or click on an email address to view its original source.

Q: What should I do if I believe I’ve received a phishing email or if I responded to what may be a phishing email?

A: If you believe you received a phishing email or responded to what may be a phishing email, JC Sauce recommends you update your online passwords, including the password to your JC Sauce account, and report the email to the Federal Trade Commission (FTC). Visit the FTC website here to report the email and find more information on how to identify and prevent phishing attacks.

Q: Do you accept international credit cards?

A: Currently JC Sauce can accept international credit cards, but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. On the checkout page, there will be a billing and shipping section. Please do the following:

For the billing information

Enter your street address on Address Line 1. Enter your City, County or Province, and Postal Code on Address Line 2. Enter your Country for the city. Enter AA for the state. Enter 11111 for the zip code.

For the shipping information

Please enter the correct information in the appropriate field. Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

Q: Do you allow Cashier's Checks or Money Orders?

A: No. At this time JC Sauce does not accept Cashier's Checks or Money Orders.

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Q: Do you charge sales tax on any item?

A: Yes. 

Q: What forms of payment do you accept?

A: JC Sauce currently accepts Visa, MasterCard, Discover, and American Express for all orders.

Q: What can cause my order to be delayed?

A: If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed. if you are shipping to an address other than your billing address, your order may be delayed.

Q: Can I pay with Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?

A: Any pre-paid gift card with a Visa, Mastercard, American Express, or Discover logo / insignia on it will be processed like an actual credit / debit card and only one credit card can be used per order. Please also note that in order to use the pre-paid gift card on JC Sauce, it will need to be registered or activated by following the instructions on the pre-paid gift card itself or on the card’s packaging. Also, some card may not be eligible for online purchases. Please refer to the company that issued the card for more details.

Q: What is Amazon Pay?

A: Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com or using Amazon Pay on Alexa. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.

Q: How do I open an Amazon Pay account?

A: If you have an Amazon account, you are ready to start using Amazon Pay wherever you see the Amazon Pay button. No additional registration is necessary, which means you don’t need to create a new account or remember old passwords. Amazon Pay simply uses the information and payment methods stored in your Amazon account. 

Q: How do I find my Amazon Pay transactions?

A: Go to pay.amazon.com and sign in as a “shopper” using your Amazon username and password. One-time purchases are shown on the “Activity” tab, and subscription agreements are on the “Merchant agreements” tab. You can also view your transactions on Amazon.com. If you are on a desktop, your Amazon Pay transactions can be found under “Amazon Orders” within the Amazon Pay tab or in “Your Account” under “Transactions”. If you are in the Amazon app, all transactions are listed together under “Your Orders” or in “Your Account”.

Q: What does it cost to use Amazon Pay?

A: It costs nothing. Using Amazon Pay does not add fees to your purchases on sites and organizations accepting Amazon Pay. Amazon Pay does not add transaction fees, membership fees, currency conversion fees, foreign transaction fees, or any other fees. Your card issuer, however, may add a foreign transaction fee if your card was issued in a country different from the site on which you are shopping, as well as any other fees described in the terms and conditions for your card.

Q: Why can't I use PayPal or Bill Me Later?

A: We apologize for any inconvenience but are not accepting PayPal or Bill Me Later as payment options.

Q: What are cookies? Do I need to enable cookies on my browser?

A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on JC Sauce. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.

Q: When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your card. Also, please be aware that JC Sauce currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

Q: Are there any benefits to having an account with you?

A: With your JC Sauce account, you will have access to the following information:

· Your Account Information

· Your Order History

· Process a Return

· Your Wish List

· Your Email Subscriptions

· Periodic account holder promotions

Q: How can I get assistance if I need it?

A: Email customerservice@jcsauce.com and our Customer Service Team will assist you.

Q: Is there a way I can learn more about the JC Sauce?

A: We Are a Service Company That Happens to Sell. We believe in providing exceptional customer service and a great shopping experience.